Keeping Everyone Safe

Basic rules

Inline with the government guidelines we have implemented some changes for your safety and that of our bar staff, partners, suppliers and supporting volunteers. These are not too onerus and we ask that everyone follows them. These are under constant review and we do ask that you do come back regularly to remind yourself of the current rules. Thanks in advance.

Firstly and most obviously (but we must say it), if you are feeling unwell or showing any of the Covid symptoms, do not come to the pub.

There is no need to have been vaccinated but every single customer over 16 years old must check-in using the QR code displayed at your table. If you don't have a phone you must provide your name, contact details and arrival time in our written record (this will be held for 21 days). Failure to adhere to this will mean you may be asked to leave the pub.

To enjoy your time fully at The Swan, you must follow our guidelines. These are not negotiable and failure to adhere to them may incur fines for the pub, the staff and yourself. We do therefore ask for your help here please. Again, thank you in advance.

Due to the guidelines, we are providing table service only. As with the rest of the pubs in Windsor we are balancing quality of service, staff levels and safety with potentially making a loss. If the pub is busy, we would really appreciate your patience. The staff will get to you but it may take a little longer than anybody would want.

From Monday 17th May

In addition to the basic rules, whilst we try to keep every one safe:

  1. Groups of up to six - or two households of any size - will be allowed inside.
  2. Groups seated outside may have up to 30 people.
  3. There are santizer points on site, please use them regularly.
  4. You can only order, eat and drink whilst seated.
  5. Please do not stand or sit at either the bar or side hatch, we cannot take your order nor have a chat.
  6. When not seated - for example being shown to a table, or going to the toilet - you must wear face coverings.
  7. Those that are exempt from the use of a face mask are asked to help our staff (and please do not take offence if challenged).
  8. All orders and payments will be taken by staff at your table.
  9. Only card payments are being accepted.
  10. We ask you to use common sense to stay socially distanced (eg, no standing at other tables).
  11. Children will need to remain seated and cannot play or run about (this is also for their safety).
  12. We are not permitted to allow queuing or standing to wait for tables, or to watch the TV or any entertainment.
  13. Do not move furniture about nor close windows or doors that are being used for ventilaton.

From Monday 12th April until Sunday 16th May (inclusive)

We are using the outside and covered spaces inline with the government regulations. We will not have any indoor seating at this time. Also in addition to the basic rules, whilst we try to keep every one safe:

  1. Entry and exit to The Swan is via the main gates, not the front door.
  2. There are santizer points on site, please use them regularly.
  3. You can only order, eat and drink while seated outside in our courtyard.
  4. Please do not stand at either the bar or side hatch, we cannot take your order nor have a chat.
  5. You don’t need to wear a mask when seated but do to move about the site, such as on arrival and going inside to the toilet.
  6. Those that are exempt from the use of a face mask are asked to help our staff and please do not take offence if challenged.
  7. Tables, which will be kept a safe distance apart, are limited to either six people or two households ('rule of 6' applies).
  8. All orders and payments will be taken by staff at your table.
  9. We ask you to use common sense to stay socially distanced (eg, no standing at other tables).
  10. Children will need to remain seated and cannot play or run about in The Courtyard.
  11. No queuing or standing to wait for tables or watch events is allowed.

Booking a Table

We have approximately 50% of the tables available inside and outside for booking in advance. Outside, these are under the covering in The Courtyard and have heaters. Bookings can be requested by emailing your details to pub.manager@theswanwindsor.co.uk

Please note that there is only a 15 minute grace on your time of arrival. Due to walk-in demand, we will give the table to someone else if you are not on time.

The pub during the Covid period

The pub carried on during the Covid-19. We were open, we were shut, we were online ... and any mixture of them. It was definitely a confusing time. We have kept a short diary intended to keep the community informed what was going on. It is recorded on our Covid-19 History page. Be safe!