Keeping Everyone Safe

Friday 18th December - start of Lockdown 3.0

It was announced on Wednesday 16th that Berkshire would be entering Tier 3 - that meant that the pub closed from COP of the 18th. We send out an email to all our patrons announcing this which appears on our covid-19 history page.

However, the following day, on the now infamous Saturday 19th, came the surprising news that Berkshire had moved into Tier 4 - there is a new strain of Covid-19 that has the ability to spread faster and the numbers were out of control. We are now closed indefinitely to until allowed by the Government and conditions are right for us to re-open.

We wish all our customers, supporters, volunteers, staff, suppliers, and partners a Merry Christmas and a happy New Year. Please stay safe and please support the NHS and other key workers.

Please follow these simple steps

Inline with government guidelines we have implemented some changes for your safety and that of our bar staff and supporting volunteers. These are not too onerus and we ask that everyone follows them. These are under constant review and we do ask that you do come back regularly to remind yourself of the current rules. Thanks in advance.

  • Feeling Unwell

    Feeling Unwell

    Please do not come if any of you feel unwell or have a sick family member at home

  • NHS Test and Trace

    NHS Test & Trace

    At all doors and gates there are NHS QR codes which you can use to “check-in” to The Swan.

  • Sanitize Your Hands

    Sanitize Your Hands

    Please use the hand sanitizer on entry and regularly throughout your stay

  • Social Distancing

    Social Distancing

    Please keep at least one metre apart at all times (including using the toilets)

  • No more than six at a table

    Choose A Table

    The 'Rule of 6' applies and for indoors must only be with people you live with or in your support bubble

  • Dont move the furniture

    Keep Your Distance

    Please do not move tables and chairs about - they are set out for correct social distancing

  • Introduce Yourself

    Introduce Yourself

    Please send an SMS to the pub with your name, the number in your party and your table number

  • Table Service Only

    Table Service Only

    A member of Staff will take your order and receive your payment by card (no cash accepted)

  • Lady wearing a mask

    When To Wear A Mask

    You must wear a mask at any time you are moving about e.g. arriving, leaving or going to the toilet

  • QR code to find the drinks list

    Order Drinks & Food

    Every table has a card with a QR Code on it – simply scan it with your phone and get the menu

  • Please Remain Seated

    Please Remain Seated

    Please do not mingle with other Customers and keep children with you at all times

  • Card with instructions on it

    Follow The Instructions

    Every table has a card with info on registration, the bar offering and what to do – please read it!

  • Help Our Staff

    Help Our Staff

    Please be courteous and follow their direction, they are there for your safety

All of our team have been trained in the new safety procedures and will have their temperature checked, use appropriate cleaning and PPE provided at the start of each shift.

Short information videos

If in doubt, please watch the TVs which will summarise these instructions or ask any of the Bar Staff or Volunteers (who will be about at busy times).

Information on your table

On every table there is a card giving important information about what to expect during your stay at The Swan. Please take a few moments to read and digest this information. It includes:

  1. the number to send an SMS to when you first arrive (along with the info required).
  2. the bar menu which is accessible via the QR code.
  3. and also some details what to do to remain safe.

Please take a moment to read the card as it is there for your safety and ours and will let you have the best possible experience whilst at The Swan.

Front of the info card
Reverse of the info card

Due to the guidelines, we are providing table service only. As with the rest of the pubs in Windsor we are balancing quality of service and safety with potentially making a loss. If the pub is busy, we would really appreciate your patience. The staff will get to you but it may take a little longer than anybody would want.

Thank you for helping us.

Any questions?

Based upon questions we have received, we would like to clarify the following points:

  1. Tables/chairs will be cleaned and sanitised prior to opening, after every use and at close down.
  2. Toilets will be cleaned hourly and a strict cleaning schedules are in place for the pub to be followed against the government guidelines and our risk assessment.
  3. Please do not rearrange the furniture all tables have been arranged specifically to adhere to social distancing guidelines.
  4. After introducing yourself to The Swan via a text message, this will only be kept for 21 days before being deleted.

Please keep your questions coming and we will try and answer them as soon as possible.

The pub during the Covid period

The pub carried on during the Covid-19. We were open, we were shut, we were online ... and any mixture of them. It was confusing times. We have kept a short diary intended to keep the community informed what was going on. It is recorded on our Covid-19 History page. Be safe!