Terms and Conditions

Website

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use and govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term the ''Swan Clewer CIC' or 'us' or 'we' or 'our' refers to the owner of the website. We are registered in England and Wales, company number 10382258. The term 'you' refers to the user or viewer of our website.

The term 'website' refers to a range of domain names owned by us. This includes:

  • theswanwindsor.co.uk
  • theswanwindsor.com
  • theswanclewer.co.uk
  • theswanclewer.com
  • theswaninclewer.co.uk
  • swanclewer.co.uk
  • swaninclewer.co.uk

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any information available through this website meet your specific requirements.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, photos, videos and music. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  5. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  6. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  7. No copyright infringement is intended in the use of the royalty free images on the website. Please contact us to file a complaint if you believe our use is not authorised by, or correctly attributed to, the copyright owner or its agent or the law. No monetisation is made from images used.
  8. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Licences

On our Contact page, we have used unmodified SVGs from Font Awesome. These are licensed under the Creative Commons Attribution 4.0 International license. The use of their SVGs does not imply any form of endorsement from FontAwesome.

Social Media

These are a space for us to share news, offers and information about The Swan with you, the people of Windsor and surrounding areas, and the wider world. Also to get feedback and to discuss how The Swan could benefit our patrons, our neighbours, the students of the school and of course the wider community. This includes - but is not limited to - Facebook, Instagram and Twitter.

For this reason, we would like to draw your attention to following rules for our social media platforms:

Obscenities & Offensive remarks:
Please avoid obscenity and other insulting language so as to show respect for fellow users. We cannot accept comments or posts which are either offensive in themselves or to other users. We will not allow any form of discrimination or incitement.
Spamming:
We ask that your comments and posts adhere to the context of The Swan. Posting unsolicited messages (i.e. advertising and promotion), incongruous or off-topic comments, as well as copy/paste messaging across posts or platforms, or posting repeatedly in a short space of time, will be considered spamming.

Comments and posts which do not adhere to one or more of these conditions may be removed. User access may be rescinded in the case of persistent breaches of the terms of participation.

Any feedback or questions should be appropriately directed to:

  • facebook@theswanwindsor.co.uk or,
  • instagram@theswanwindsor.co.uk or,
  • twitter@theswanwindsor.co.uk

Zoom Online Etiquette

We hold a number of events online using Zoom. This allows us to offer the community activities such as quizzes, bingo, book clubs, tastings, etc. We do our very best to make sure that these are as safe and secure as possible.

Whilst online with us, we would ask that you:

  • are appropriately dressed (e.g. swimwear or underwear only is inappropriate);
  • do not share personal information such as banking details, passwords, etc.;
  • do temper your language as there may be kids present;
  • try not to talk over others, give them a chance to finish;
  • do not submit to distractions, we can see you and some will get annoyed;
  • control your environment (e.g. barking dogs, mobile phones, etc.);
  • remember your microphone and video are still on until you leave the call; and
  • do not show or share explicit or illegal materials.

We will eject anyone that is being abusive, insulting or misbehaving. Also anyone who has misrepresented themselves or who are acting in a commercial way (unless with prior permission). Please note that in extreme circumstances, we will pass the details of the offender to the authorities for them to follow it through. This information may include your IP address (from which your data provider will find you through a Courts Order) and other relevant details.

We are a community pub and hub, our aim is for people to have fun and enjoy themselves. Please help us achieve that. Thank you.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you enter into a relationship with The Swan Clewer Community Interest Company.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with our privacy policies.

As the company evolves, we may alter these by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

If you think there is a problem with the way we are handling your data, please contact us at data@theswanwindsor.co.uk

We are working hard to ensure our compliance with GDPR and would be happy to discuss any concerns and how we can improve our policies. You also have the right to complain to the ICO if you think there is a problem with the way we are handling your data.

What we collect - email

For email, we may collect (but not limited to) the following information:

  • your name,
  • email address,
  • phone number,
  • geographic address, and
  • information about participation in our online or volunteering events.

This information is used for the sole purpose of managing our relationship with you and providing you with weekly newsletters, updates from the CIC or invitations to special events.

For emails that we send to you, we use Mailchimp which records:

  • we have sent it,
  • that you have actually received it,
  • how many times you have opened it, and
  • for any links or attachments, how often you have accessed them.

This information is used for the sole purpose of helping us improve our email communications with you.

If you want to stop receiving emails from us, there is the opportunity to unsubscribe at the foot of any emails we send to you. If this is not possible, then please contact us at data@theswanwindsor.co.uk.

What we collect - website

We do not use cookies yet.

We do use Google Analytics which is a web analytics tool that helps us understand how users engage with the Website. Like many services, Google Analytics uses first-party cookies to track user interactions as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.

We have used software plug-ins within the website to provide complex functionality as follows:

  • To present map information, we use Google's own published and verified map API.
  • To present our latest Tweets, we use Twitter's own published and verified API.
  • To present Google reviews we are using static HTML at this time.

In the future we will use further Google, Facebook, Instagram and Twitter APIs to help like and share pages from the website.

What we do with your data

We will not:

  • sell or rent your data to third parties,
  • share it with others involved with us unless you specifically agree, and
  • share your data with third parties for marketing purposes.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

Data retention

We will only retain your personal data for as long as:

  • it is needed for the purposes set out here,
  • you have a relationship with us, and
  • the law requires us to.

Data security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Website security

The website uses HTTPS (TLS/SSL certificates). It means all communications between your browser and the website are encrypted. Futher to this, we have also implemented a range of further HTTP security measures that are designed to prevent potential hijacking and other attacks. This includes, but is not limited to HTTP header controls:

  • strict transport security,
  • x-frame options,
  • XSS protection,
  • content type options,
  • referrer policy,
  • permissions policy, and
  • content security policy.

As your safety and security is important to us, we regularly test, review and improve the security of the website. Please do contact us at data@theswanwindsor.co.uk should you have any concerns or questions.

Your rights

You have the right to request:

  • information about how your personal data is processed,
  • a copy of that personal data, and
  • that anything inaccurate in your personal data is corrected immediately.

You can also:

  • raise an objection about how your personal data is processed,
  • request that your personal data is erased if there is no longer a justification for it, or
  • ask that the processing of your personal data is restricted in certain circumstances.

If you have any of these requests, please contact us at data@theswanwindsor.co.uk. It is our intention to replace email with electronic forms.

Children’s privacy protection

This website is not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Use of images

Our guiding principles on the use of images on our website are:

  • whereever possible, we have used our own images,
  • if image has been donated, then the owner has the requisite permissions,
  • we have specific permission where minors or people with additional needs are identifiable,
  • if royalty and copyright free images have been used, they do not require any credit to the source,
  • permission has been given by third party organisations for use of their logos,
  • images will not be used to generate income of any sort,
  • we have not linked any identifiable personal data to an image, and
  • we intend absolutely no distress or infringement of rights in the reproduction of an image.

We maintain an image register.

If you have any complaints about the usage of a specific image, please contact us at data@theswanwindsor.co.uk

Permission is granted to reproduce for personal and educational use only. Commercial copying, hiring, lending of our images is prohibited.

Swan Clewer Community Interest Company

The drive to initially Save, and now Support, Our Swan started with Richard Allen, Executive Head of The Green Room School, and Willie Calvert, a partner at the Windsor & Eton Brewery. The Clewer Group registered The Swan as an "Asset of Community Value" with the Royal Borough of Windsor and Maidenhead. The Swan Clewer Community Interest Company (number 10382258) was created to run the community hub as a social enterprise that will use its profits and assets for the public good. Further support came from Windsor Neighbourhood Plan, The Windsor and Eton Society and The West Windsor Residents Association.

The stated objectives of the Company are to carry on activities which benefit the community and in particular (without limitation) to:

  • purchase the freehold of the Swan, Mill Lane, Clewer
  • renovate and refurbish it to reopen as a community pub
  • provide a space for indoor and outdoor community events

Our values are simple:

  • COMMUNITY: we contribute to making our local community a better place to live.
  • SUSTAINABILITY: we run the site in an environmentally and economically sustainable way.
  • INCLUSIVITY: we're open and welcoming to all, including those most at risk of being marginalised.
  • RESPONSIBILITY: as individuals we take responsibility for our actions and promote a culture of personal integrity.

CIC Details